Terms and Conditions
- Wood carving and horncarving is manual work, therefore product may differ from the image on the website.
- Horns and skulls are natural products, therefore product may differ from the image on the website.
- with the option pick up at the festival, please state which festival in the comments. This must of course be a festival where we can also be found. You can find this at agenda.
Article 1. Applicability.
These general terms and conditions of sale and delivery apply to all offers, orders and agreements of Drachenheim, to the exclusion of any other general terms and conditions.
Accepting an offer or placing an order means that you accept the applicability of these conditions.
The provisions of these terms and conditions can only be deviated from in writing, in which case the other provisions remain in full force.
All rights and claims, as stipulated in these terms and conditions and in any further agreements for the benefit of Drachenheim, are likewise stipulated for the benefit of intermediaries and other third parties engaged by Drachenheim.
Article 2. Offers / agreements.
All offers from Drachenheim are without obligation and Drachenheim expressly reserves the right to change prices, especially when this is necessary on the basis of (legal) regulations.
An agreement is only concluded after acceptance of your order by Drachenheim. Drachenheim is entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, Drachenheim will notify this within five (5) days of receipt of the order.
Products that are ordered specifically for the customer and are not listed as such on our site, are offered with the statement of a purchase obligation. By ordering these products, you declare that you waive the right of return.
Article 3. Prices and payments.
The prices stated for the products and services offered are in euros, including VAT and excluding handling and shipping costs. Excluding any taxes or other levies, unless stated otherwise or agreed in writing.
Payment must be made in advance, unless otherwise agreed in writing, but no later than eight (8) days after the invoice or order date.
In case of prepayment by bank or giro, the date of payment is the date of crediting the bank account respectively of Drachenheim
If the payment term is exceeded, you will be in default from the day that payment should have been made and from that day you will owe default interest of 1% per month or part of a month on the outstanding amount. If payment takes place after a reminder by Drachenheim, you owe an amount of twenty euros (€ 20) in administration costs and if Drachenheim outsources its claim for collection, you also owe the collection costs, which are at least fifteen percent (15%) of the outstanding amount. , without prejudice to Drachenheim’s right to instead claim the extrajudicial collection costs actually incurred.
If you are in default of any payment, Drachenheim is entitled to suspend or dissolve (the execution of) the relevant agreement and related agreements.
If the prices for the products and services offered increase in the period between the order and its implementation, you are entitled to cancel the order or to dissolve the agreement within ten (10) days after notification of the price increase by Drachenheim.
Article 4. Delivery.
The delivery times stated by Drachenheim are only indicative. Exceeding any delivery period does not entitle you to compensation or the right to cancel your order or to dissolve the agreement, unless the exceeding of the delivery period is such that you cannot reasonably be expected to maintain the agreement. In that case you are entitled to cancel the order or to dissolve the agreement to the extent necessary.
Cancellation of orders is only possible after written confirmation from Drachenheim. In case of cancellation of the order by the customer, when the package has already been sent to the customer and is not collected by him / her, the shipping costs incurred will be recovered from the customer. If the package has not yet been sent, cancellation of the order is free of charge, unless article 2.3 applies.
The delivery of the products takes place at the place and time when the products are ready for shipment to you.
Article 5. Retention of title.
Ownership of the delivered products will only be transferred if you have paid all that you owe to Drachenheim under any agreement. The risk with regard to the products is already transferred to you at the time of delivery.
Article 6. Complaints and liability.
You have the obligation to check on delivery whether the products meet the agreement. If this is not the case, you will inform Drachenheim of this as soon as possible and in any case within three (3) days after delivery, or at least after observation was reasonably possible, in writing and with reasons.
If it has been demonstrated that the products do not comply with the agreement, Drachenheim has the choice to replace the products concerned with new products upon return or to refund the invoice value excluding any shipping costs thereof.
Damage caused by third parties will not be refunded by Drachenheim.
If you do not wish to purchase a product for whatever reason, you have the right to return the product to Drachenheim within seven (7) days of delivery. In this case, returns will only be accepted if the product and the original packaging are undamaged, which also applies
the costs for return shipments are for your account.
Article 7. Orders / communication.
For misunderstandings, mutilations, delays or improper transmission of orders and communications as a result of the use of the Internet or any other means of communication in traffic between you and Drachenheim, or between Drachenheim and third parties, insofar as it pertains to the relationship between you and Drachenheim, Drachenheim is not liable, unless and insofar as there is intent or gross negligence on the part of Drachenheim
Article 8. Force majeure.
Without prejudice to its other rights, Drachenheim has the right, in the event of force majeure, to suspend the execution of your order, at its own discretion, or to dissolve the agreement without judicial intervention, by notifying you in writing and such. without Drachenheim being obliged to pay any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness.
Force majeure is understood to mean any shortcoming that cannot be attributed to Drachenheim and the intermediaries and third parties engaged by it, because it cannot be attributed to its fault and cannot be attributed to it by law, legal act or generally accepted beliefs.
Article 9. Miscellaneous.
If one or more of the provisions of these terms and conditions or any other agreement with Drachenheim should be in conflict with any applicable legal provision, the relevant provision will lapse and will be replaced by a new law to be determined by Drachenheim.
permissible comparable provision.
Drachenheim is authorized to make use of third parties in the execution of your order (s).
If damage is caused to the product through the actions of third parties, then not Drachenheim, but the company is liable for what caused the damage.
Article 10. Applicable law and competent court.
All rights, obligations, offers, orders and agreements to which these terms and conditions apply are exclusively governed by Dutch law.
All disputes between parties will be submitted exclusively to the competent court in the Netherlands.